How To Bridge the IT Communication Gap

Campus Techology: You've spent hours on the phone with a user whose problem, you finally discover, is nowhere close to what he has been describing to you. Or you've gotten that excited call from a professor who has just learned about "the most amazing technology ever" and wants you to get it for her "immediately." (Never mind that the technology costs a mint or won't actually suit her needs!)

Every IT professional at a higher education institution has had these experiences. It doesn't matter if you're a one-person team at a small community college or part of a massive IT department at a major university.

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