As software technology advances, utilities may have to figure out how to do the same

Energy News Network: Utility customers have seen their services upgrade over the past several years, from analog meters to smart meters, for electric, gas and water. But on the back end of all those upgrades, utility companies themselves are facing their own modernization challenges, particularly when it comes to their internal software systems.

Cloud-based software is becoming increasingly popular, and companies in many service industries — from health care to banking to retail — have followed suit, often choosing to work with outside developers rather than building software tools from scratch. One question now is whether utility companies will also get on board.

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