Technical, cultural hurdles slow efforts to make utility customer data useful

Energy News Network: As smart meters become common in Illinois, customers have access to huge data sets with detailed information about their electricity usage, often down to the quarter-hour. But it’s not enough for a customer to simply have their data; they also have to be able to use it.

A key way for electricity users to unlock their smart meter potential — for example, to lower their electricity bills or take part in community solar programs — is an initiative called Green Button.

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