NextGov: Let’s face it: Interacting with many government services can be a hassle for many citizens. Whether obtaining an identification card or registering a new business, people are often faced with obstacles like making appointments in advance, filling out paper forms, and going to a government office in person.
These government services can especially fail to serve vulnerable and disadvantaged communities. Non-English speakers may struggle to make an appointment over the phone. Those with physical impairments may find it difficult to attend an in-person appointment.