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Three things Treasury's Fiscal Service learned about deploying bots in the government
FedScoop: The Department of Treasury’s Bureau of the Fiscal Service has some advice for agencies thinking about bringing on a bot. First and foremost — it’s never too early to chat with IT.
The agency’s Office of Financial Innovation and Transformation recently ran a process robotics pilot, and it went well enough that it’s headed for the production phase. From a technology perspective, this isn’t surprising, Jennifer Cosner, a program analyst at the bureau, told FedScoop — robotic process automation (RPA) is a well-tested efficiency tool in the private sector. “We were pretty confident that we would see success,” Cosner said.
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