Workforce and culture change: The real discussion around emerging technology

FedScoop: In a room full of CIOs, CTOs and other federal IT executives, you might expect a conversation about emerging technologies to focus on buzzworthy things like blockchain, artificial intelligence and robotic process automation, and how they have the potential to revolutionize agencies’ missions and operations.

Yes, there is some of that. But really, when it gets down to the nitty-gritty, what they want to talk about has more to do with people and process than any particular technology.

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