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Rethinking delivery of citizen services with new partnerships
FedScoop: Federal officials looking to improve their online services to the public are discovering a unique contracting model, used by a growing number of state government agencies, that offers a potential fast-track solution at no direct cost to their agency.
This public-private partnership model, often referred to a as “transaction-based” or “no-cost” contracting in the federal government, relies on transaction fees paid by users of the service to fund the costs of digital services.
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