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Google’s Duplex AI Could Kill the Call Center
NextGov: The robots on the other side of the customer support line could soon start to sound a lot more human.
Google is reportedly shopping its Duplex AI system around as a tool for call centers, according to The Information, including a large insurance company.
Duplex would handle simple calls for the insurance company, and if the customer started asking complex questions the bot can’t handle a human would step in, according to the report.
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