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Here's What Lies Ahead for the Citizen Service Landscape
NextGov: As agencies continue to increase their adoption of innovative tools and processes to improve the quality and delivery of citizen services, this year will likely serve as a transformative milestone for the federal IT space. Over the past several months, senior leaders from the Office of American Innovation and multiple federal agencies have expressed interest in shifting their focus to improving the delivery of citizen services through modernization efforts that reap the value from some exciting advanced and emerging technologies.
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