As Child Welfare Agencies Turn to Data Analytics 'We Have to Be Really Careful'

Route Fifty: Callers phoned in about 17,000 complaints of suspected child abuse and neglect last year to an Allegheny County Department of Human Services hotline, according to the agency’s director.

That averages out to about 46 calls per day. Located in southwestern Pennsylvania, Allegheny County has roughly 1.2 million residents and includes Pittsburgh and many of its neighboring communities. Answering those hotline calls in the county is a team of about 12 to 15 screeners working in shifts. They have to recommend to their supervisors whether the department should investigate each alleged report of mistreatment.

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