Text messaging for business purposes is on the rise. In fact, 80 percent of respondents from a 2015 Instantly/RingCentral study are using text messaging for business purposes, and 15 percent said more than half of their texts are sent or received for business purposes.1 Although text messaging is the most popular cell phone feature, there are certain guidelines and considerations that public safety agencies should be aware of when allowing employees to communicate by text. One such consideration is the role text messages could play in open
records requests, eDiscovery, and litigious events.
In this report, we examine how public safety agencies can create policies that allow for compliant use of SMS/text messaging, and how to retain and archive those communications for a more efficient response to open records requests.