Electronic communications recordkeeping tools utilized by public sector organizations are changing. No longer is email the sole channel used for official
government and community conversations. Instead, the digital communications landscape has evolved in recent years to include modern, yet well-established channels such as SMS/text messaging, instant messaging, social media, and collaboration platforms. As with email, every message sent via these channels is
considered a public record, which means it must be archived and easily searchable for when your organization must respond to records requests for federal, state, or e-discovery purposes.
Read the Smarsh Notes on Public Records Modernization to help you to make the leap toward a more modern method of records retention.