OIG: Action Needed to Prevent Further CBP System Outages That Risk National Security

Homeland Security Today: On August 16, 2019, a U.S. Customs and Border Protection’s (CBP) system outage of information technology systems disrupted processing of incoming international travelers at airports nationwide for as long as 2.5 hours. Such an outage risks the entry of unauthorized individuals who could threaten national security and public safety.

A similar outage occurred on January 2, 2017, which the Office of Inspector General (OIG) reported on, including recommendations to prevent a recurrence. Now, OIG has reviewed the August 2019 outage and found that CBP’s implementation of these recommendations managed to minimize the length and severity of the outage, but not prevent it completely.

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