EHR-linked telehealth helps hospital surpass previous year’s visit adherence rate

Healthcare IT News: As the COVID-19 infections began to spread in the early months of 2020, New York’s Niagara Falls Memorial Medical Center started to notice a sizable increase in the number of no-shows and cancellations of office appointments.

Once the pandemic was declared, it was clear that patients no longer felt safe coming to their appointments. Disease does not go on furlough for a global pandemic, so staff knew they had to find an alternative way to continue seeing patients in the safest possible manner for both patients and staff.

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