At one urban health center, ‘regulatory change was critical’ to telehealth success

Healthcare IT News: Cleveland-based Neighborhood Family Practice is a federally qualified health center that sees more than 21,000 patients a year through 80,000 visits at its seven health center locations. It serves a diverse, impoverished population, including many former refugees and Spanish speakers.

For 40 years, NFP’s model was solely a face-to-face model of integrated care – primary care, behavioral health, dental, midwifery and pharmacy – that included meeting social needs, transportation barriers and access to care roadblocks.

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