Government Healthcare Policy, Business and Technology

Patient engagement platform reduces patient no-shows by 60% at Bedford Commons OB-GYN

Healthcare IT News: Bedford Commons OB-GYN in Bedford, New Hampshire, had been reminding patients of their office visits by giving them a paper appointment reminder card and using an automated telephone service to call them 24 hours ahead of time. For annual preventative visits, staff would run a report, print labels and affix them to postcards that would then be mailed to the patient to remind them to call the office to set up a visit.

In an era when technology is constantly progressing, Bedford Commons OB-GYN realized that it was not keeping up. Many of its patients did not check their paper mail regularly, and when patients were getting the postcard, it was at night when the office was closed.

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