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TSP, stung by participants who abandon it, to stress customer service
The Washington Post: The Thrift Savings Plan is preparing to extend its services to participants by reaching out to them about important decisions for their retirement savings, maybe to the point of providing financial advice.
A plan outlined at a meeting Monday of the TSP’s governing board would represent a significant shift from the program’s traditional approach of having direct personal contact only with those investors who initiate it, such as to transfer money among investment funds or to withdraw it.
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