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Why customer-centered government empowers feds
Federal Times: Recent Trump administration emphasis on customer-centered government may also have the side effect of empowering federal employees to have more involvement in agency improvements, according to government officials who spoke at a Partnership for Public Service event July 12.
“Employees have been conditioned that their opinion doesn’t matter, and they don’t offer that opinion. So they just kind of stick their head in the turtle shell and show up every day,” said Joe Doyle, director of the Office of Customer Experience at the U.S. Department of Agriculture.
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