Patient scheduling IT cuts booking time in half, doubles bookers’ output

Healthcare IT News: Health systems are digitizing many of their processes to improve operations and become more consumer-friendly, but health leaders sometimes miss a key piece of the puzzle: the call center.

The manual process for fielding scheduling calls can be a nightmare: Calls can take up to 20 minutes, and agents comb through binders/spreadsheets of provider calendars and scheduling rules to book an appointment.

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