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Analyst: Trump administration could enrich contractors, not customer experience
Federal Times: The customer-centric digital government initiatives fostered by President Barack Obama face major challenges under the incoming administration, according to a new report from Rick Parish, an analyst at Forrester Research.
Examining the promises and transition activities of President-elect Donald Trump and his team, Parrish believes there will be an upcoming focus on buying customer interaction technologies from the private sector, rather than building them internally, and the digital experience will suffer as digital services championed under Obama are slowed or even reversed.
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