By: Ken Carter
Executive Vice President of Data Operations and Infrastructure
AIS Data Centers
The worst has happened. An outage has occurred and you feel like your Data Center Service Provider has failed you. It’s quite possible that they have. To find out, you’ll have to ask some tough questions. Data centers are complex facilities with sophisticated equipment, procedures and engineered componentry making up the heart their operations. Essentially, you want to know what happened to cause the service outage, the scale of incident, a matrix of impacted services and components, and why – and feel confident that it won’t happen again. However, you’ll need to put on your engineering cap to really get to the truth.
If you’re aware of an outage that has occurred within your data center support infrastructure, ask your provider:
These are the technical questions you’ll need to ask to find out what occurred, why it occurred and if it’s been fixed. Your data center service provider should be willing to provide you with all of this information, including:
Once you’ve collected this information, it’s likely that you’ll want to discuss and fact check it with industry experts. Unless you are an experienced engineer, that’s the only way you’ll know for sure that the information is complete and accurate. What you’re looking for is absolute verification that your provider has identified the real problem that caused the outage and that it’s been thoroughly resolved using industry best practices.