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Digital gov increasingly meeting expectations
Government Computer News: Governments are doing an increasingly good job of meeting citizens’ expectations for online services, according to newly released numbers from a 2016 Accenture survey.
The survey found that 85 percent of respondents “expect the same or higher quality from government digital services as they do from commercial.” That’s up more than 10 percent from an Accenture survey done two years prior.
Over that same period, the percentage of people who said they are satisfied with government’s digital services doubled from 27 percent in 2014 to 58 percent in the 2016 survey.
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