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VA celebrates early success metrics from the VA.gov relaunch
FedScoop: Three months in, the new VA.gov is working.
That’s the early word from a range of metrics collected by the U.S. Digital Service team at the Department of Veterans Affairs. Customer satisfaction with the redesigned website pages is up roughly 20 percent when compared to satisfaction with the VA’s web presence before the relaunch. And veterans are utilizing the new site, too — health care applications filed online are up by around 50 percent compared to the same time last year.
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