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ACT-IAC pens framework to help agencies reform their CX
FedScoop: As the President’s Management Agenda presses federal agencies to refresh their customer experience capabilities, ACT-IAC has crafted a plan on how to deploy human-centered design strategies into those efforts.
The “Customer Experience Playbook” lays out an eight-step strategy for agency leaders looking to recraft their organization’s approach to customer experience (CX), capitalizing not only on the new tools available but also the philosophies that will help drive transformation.
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