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3 Cities Where User Experience Design Helped Make Services Better
Government Technology: OAKLAND, CALIF. — There is a difference between the way a person buys a book on the Internet and the way a person fills out a form to apply for government benefits.
But why?
Much of the discussion on Nov. 2 at the Code for America (CfA) Summit was focused on that question. Why is it that so many people have a hard time applying for business licenses, or enrolling in food assistance programs, or doing most things involving government?
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