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The 9-1-1 Paradox
Nextgov: The warnings began trickling in around supper time on Wednesday night.
AT&T was experiencing what officials in several states described as a nationwide outage affecting 9-1-1 services. The problem was that some AT&T customers who dialed 9-1-1 in at least 18 states couldn’t reach emergency dispatchers—and instead would hear either a busy signal or a phone that kept ringing and ringing and ringing and ringing and ringing.
It was nearly three hours before public officials gave the all clear that the issue had been resolved.
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