Philadelphia’s Internal Innovation Consultancy Gets Results

Government Technology: Eliza Pollack provides a unique service within Philadelphia’s municipal government.

As the city’s assistant director of innovation strategy, Pollack runs its Innovation Consulting program, essentially facilitating workshops that apply innovation culture to the challenges Philadelphia’s internal departments face. These range from assisting with foster care placement to boosting diversity. The exact approach of the workshops varies depending on the nature of the challenge — all are custom-tailored to participants — but in general this means finding engaging ways to instruct public servants on how to use human-centered design and other strategies in their work.

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