Government agencies often rely on IT Service Management to deliver mission-critical functions and services for their customers. But in order to keep pace with customer expectations and the changing digital landscape, teams working within the service management field need to find a way to foster collaboration while providing high-quality, knowledgecentric support.
Read this whitepaper to learn how Atlassian’s IT Service Management Solution combines service request management, incident management, problem management and change management into one tool: Jira Service Desk. And by integrating Service Desk with other Atlassian apps like Confluence and Hipchat, users can tap into advanced collaboration and knowledge-sharing capabilities.
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