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House Passes Bill to Improve Government’s Digital Services
NextGov: Lawmakers on Thursday approved a bipartisan bill that would revamp federal websites to enhance citizen services.
The House passed by voice vote the 21st Century Integrated Digital Experience Act, or 21st Century IDEA, which would require agencies to improve online customer experience by making new websites more user-friendly. The bill ultimately aims to make citizens less reliant on paper processes when interacting with federal agencies.
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