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How IT modernization has helped HUD better manage its finances
FedScoop: IT modernization proved critical to the Department of Housing and Urban Development issuing a clean, audited financial statement for the first time in eight years in December.
HUD began working with the General Services Administration’s IT Centers of Excellence (CoE) in the summer of 2018 on its data analytics, contact centers, cloud adoption and customer experience. And after recently completing Phase 1 of work with the CoEs, the department was able to audit 14 areas it couldn’t previously account for in its statement.
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