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Bill Would Create Federal Customer Service Standards
NextGov: A pair of lawmakers want federal agencies to provide more consistent—and better—customer service for the millions of people who interact with them on a daily basis.
In an effort to improve the government’s dismal customer experience, Reps. Barry Loudermilk, R-Ga. and Gerry Connolly, D-Va., introduced legislation that would create customer service standards federal agencies would need to meet.
The Government Customer Service Accountability and Improvement Act follows other customer-focused legislative efforts from Congress, including the Customer Experience Act, which awaits a House vote, and the Connected Government Act, which passed last year.
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