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White House Lays Groundwork for Improving Government Customer Experience
NextGov: For years, the federal government has routinely provided the worst customer experience of any industry, but the Trump administration is beginning to formulate a plan for agencies to improve the way it delivers services to citizens.
The Office of Management and Budget introduced a new section to its A-11 guidance on June 29 that directs agencies to establish customer experience frameworks and providers instructions for managing customer experience improvement efforts.
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