How CX Leads to Higher ROIs in the Federal Market

NextGov: Government today, perhaps now more than ever before, is under tremendous scrutiny to be transparent in their spending and to demonstrate the expected ROI of procurements, especially those in the information technology space.

A prime example of this kind of pressure is the division as a result of the congressionally-approved Technology Modernization Fund, which faces an uncertain future. Agencies who have received funding through the vehicle have yet to begin demonstrating results, which has sprouted some concern as to whether they’ll be able to meet the mandatory reimbursement requirements.

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