Automation Holds the Key to Faster Benefits Delivery and Reduced Fraud

StateScoop: As the U.S. continues to battle the ravages of the COVID-19 pandemic, federal, state and local government officials are still recovering from another, less public challenge: How to ensure that citizens in need receive benefits and services promptly, while at the same time, minimizing the risks of waste, fraud or abuse caused by bad actors looking to exploit a global crisis. Government leaders are discovering automation is more than a tool, but an enterprise capability that delivers four critical improvements to mission delivery.

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