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Agencies Harnessing Data to Make Your Visit to a Government Office More Bearable
Nextgov: Next time you need to visit the Social Security Administration, try to avoid going Monday at noon. Or at least that’s what thousands of data sets collected each day over the past few weeks indicate.
That data was gathered as part of an initiative called Feedback USA, a system of kiosks that allow citizens to rate their experience visiting field offices and other agency locations.
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