Epic, Zoom and mobile app help at-risk clinic volunteers deliver care from home

Healthcare IT News: The Volunteers in Medicine’s Clinic of the Cascades in Bend, Oregon, is one of 92 VIM free clinics nationwide. The Bend clinic installed an electronic health record in 2004 and has a long history of adopting health IT.

There are around 200 volunteers at the clinic who care for an uninsured population of primarily Latinx patients. The ripples of COVID-19 hit especially hard in this community, where many lost jobs in the hospitality and tourism industries. Further, most volunteers are over 60 and at higher risk of COVID-19 complications.

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