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Upstate Medical University decreases no-shows by 59% with telehealth, which patients love
Healthcare IT News: Prior to the COVID-19 pandemic, very few clinical areas at Upstate Medical University in Syracuse, New York, had established telemedicine programs, and there was little synergy among them and the organization’s Epic enterprise EHR.
Upstate’s telemedicine committee was in the process of defining needs for an institution-wide solution that integrated with the Epic EHR. Collaboration was underway with clinicians, and vendors were being evaluated.
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