How Can We Make 911 Really Work?

Governing: On May 1, 2010, a terrorist attack in New York City’s Times Square was thwarted when street vendors noticed smoke coming from a vehicle in which a homemade bomb had failed to explode. Imagine if those street vendors could have used their cellphones to send pictures or video of the vehicle and its license plate to a 911 call center. What if the 911 center could then push that data to first responders and police to get the location from GIS and buildings visual in the photos?

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