A Better Way to Connect People with the Benefits They Need

Governing: More than 40 million U.S. workers — one out of every four — have filed unemployment claims since the coronavirus pandemic struck in mid-March, a historic surge accompanied by a flood of requests for state, local and federal benefits for everything from food assistance to income support to housing aid to health-care coverage. Many of these applicants are filing for these services for the first time and struggling with a daunting, overloaded application system.

Outdated, cumbersome and inefficient government processes have long stymied innovation and prevented people from accessing social services for which they are eligible, as we have written about for Governing and for our Data-Smart City Solutions site.

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