Trust and engagement are key for post-pandemic ‘smart cities’

StateScoop: As cities plan their technology projects for 2021, they’re focusing more than ever on developing trust between government agencies and the residents who have been hit hardest by the coronavirus pandemic, technology officials from New York and Los Angeles said on Wednesday.

The pandemic has, in some cases, forced government to move “five to 10 years” ahead of schedule in deploying technology, New York Chief Technology Officer John Paul Farmer said during virtual panel hosted by the Smart City Expo World Congress.

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