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Agencies push to a new normal with the power of artificial intelligence
FedScoop: Artificial intelligence and machine learning are playing a critical role in how government provides public support during the pandemic, pointing to the potential for a new normal of service delivery in government, according to a new report.
As government agencies confront unprecedented demands for services, from unemployment relief to health care support, AI and ML, along with the agility of cloud computing, have become crucial tools in keeping up with scale and scope of demands by the public and on employees’ time.
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