States to Maintain Digital Service Delivery Post-Pandemic

Governing - Technology leaders from Connecticut, Minnesota and Vermont shared their approaches to digital service delivery and developing those services “in a way that brings people in.” When keeping the lights on became physically impossible as the pandemic swept the country, technology leaders in government turned to keeping the services available. Not surprisingly, the National Association of State Chief Information Officers’s (NASCIO) annual survey of state CIO priorities in both 2020 and 2021 saw digital services climb to the No. 2 spot, second only to cybersecurity.

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