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VA’s National Cemetery Administration Continues High Customer Satisfaction Scores
NextGov: In recent years, no organization in the country has been able to top the National Cemetery Administration in delivering customer satisfaction, and new internal survey data concludes the small agency within the Veterans Affairs Department continues to deliver superior results.
On Oct. 4, results from the National Cemetery Administration’s Survey of Satisfaction with National Cemeteries indicated more than 98 percent of its customers agreed or strongly agreed they were satisfied with their experiences.
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