How Automating Patient Insurance Verification Reduced Denials

Health Leaders: When it comes to healthcare, Kim Wishon has a major pet peeve. "My biggest problem that I have is the administrative burden of healthcare," says Wishon, CEO of Watauga Orthopaedics, a private orthopedic surgery practice based in Tennessee.

Evidence of this "broken" health system, she says, are the number of people who work "behind the scenes" to deal with the ever-changing minutia of insurance coverage, coding, billing, and more.

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