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Colorado Enlists ‘Virtual Agent’ to Answer Unemployment Queries
Government Technology: Starting Wednesday, a machine will be answering the Colorado unemployment office’s customer support line, and busy signals will be a thing of the past. For those who want to speak with a person, patience still will be part of the equation.
The state will launch its new “virtual agent” system after the Colorado Department of Labor and Employment’s perpetually over-stressed call center closes Tuesday afternoon, Jeff Fitzgerald, the chief of the state unemployment program, said Thursday.
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- Georgia Moves Voter Registration to the Cloud
- Green waste management solution allows Miami DPW managers to monitor dumpster levels from afar
- The Cloud Helps Rhode Island Manage an Unprecedented Surge in UI Claims
- The new normal: How state and local governments can benefit from virtual desktop-as-a-service to support remote workforce
- IDEMIA Aims for Local Police With Cloud Fingerprint System
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