How the pandemic changed the future of work for government agencies

FedScoop: In order to keep social service programs running and agencies operable during the lockdown, government leaders learned that being too cautious about updating their infrastructure had handicapped their ability to deliver on their mission.

The insights come from a series of interviews — assembled in a new report — in which agency leaders shed light on how the pandemic has accelerated their agencies’ plans to adopt cloud- and AI-enabled tools.

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