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Analytics as a Shared Service
Data Smart City Solutions: "In theory, there is no difference between theory and practice. In practice, there is." – Yogi Berra, of course
In theory, data-driven government and performance management should be widespread in local government, given the abundance of technology available and the clear interest in running the most efficient and effective operations. In practice, it’s not, at least not here in Massachusetts.
Public works provides a clear example. Elected officials and the public want to know about the effectiveness and efficiency of their public works operations. How well are they performing?
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