New Orleans Deploys Video Chat Option for 911 Callers

Government Technology: New Orleans residents and visitors having emergencies can now talk to first responders by video when they call or text 911, thanks to a program city officials say will be a big help for people in crisis.

The Orleans Parish Communications District, which handles the city's emergency dispatches and 911 calls, will also be able to better determine a person's location using upgraded software from its private partner, Carbyne, a call handling platform.

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