Universal Service Fund Wants to Automate Verification of High-Cost Telecom, Broadband Areas

NextGov: The nonprofit company established to manage the Universal Service Fund—which supports high-cost, low-income and critical services in need of telephone and internet connections—wants to automate its arduous verification process and is looking to the robotic process automation market for help.

The Universal Service Administrative Company was established under the Federal Communication Commission in 1996 to administer the Universal Service Fund, which takes in about $10 billion annually through surcharges to long distance carriers used “to subsidize telephone service to low-income households and high-cost areas,” according to the FCC.

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